Refund policy

A configurable policy for each school programme.

Refund windows, eligibility and settlement responsibility are configured with each school and shown before live payment.

Before payment

The applicable school price, taxes and refund terms must be displayed before a parent confirms payment.

Online payment is enabled only after the applicable school programme and payment provider are configured.

The responsible party, eligible window, deductions and settlement timeline must be configured in the school agreement.

Payment references and receipts should be retained so duplicate or failed transactions can be investigated.